Shipping Protection
Shipping Protection
Protect your order from loss, theft, or damage
🛡️ 30-day guarantee
We offer a 30-day return period from the date of delivery of your order.
During this period, you can contact us at info@lumiawear.com to request assistance, report any problems, or manage a return in accordance with current e-commerce regulations.
If your order arrives damaged or in poor condition, please contact us within the first 5 days after delivery so we can help you as soon as possible.
Returned items must be sent to the address provided by our customer service department.
Return shipping costs are the responsibility of the customer.
We do not accept returns in the following cases:
- Orders delivered more than 5 days ago
- Items not purchased through lureanova.com
- Underwear (underwear, swimwear)
- Accessories
❓Frequently Asked Questions
How can I pay for my order?
You can pay securely by card at checkout.
Do you have a physical store?
We are an exclusively online fashion brand.
Are the products new?
Yes. All our items are brand new.
What if the item doesn't fit?
We accept returns within 5 days of delivery.
🚚 Shipping Information
We will notify you as soon as we have processed your return. If approved, you will receive a refund via your original payment method within 10 business days.
When and how will I receive my refund?
Le notificaremos tan pronto como hayamos procesado su devolución. Si se aprueba, recibirá el reembolso a través del método de pago original en un plazo de 10 días hábiles.